Privacy Policy

1. Introduction

Donkbdata provides Virtual Top-Up (VTU) services for airtime, mobile data, cable TV subscriptions, and utility bill payments in Nigeria. We are committed to safeguarding your privacy and ensuring your personal data remains confidential and secure in compliance with the Nigeria Data Protection Regulation (NDPR).

2. Age Restriction

Donkbdata is intended strictly for users aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we discover that an account has been created by a minor, the account and associated data will be deleted immediately.

3. Account Registration

Accessing Donkbdata services requires creating a user account. During registration, we collect your full name, phone number, email address, and a password. You are responsible for keeping your login credentials confidential.

4. Information We Collect

We collect the following categories of data:

• Account Information: Name, phone number, email address, and registration timestamps.
• Transaction Data: Details of top-ups, mobile data subscriptions, utility meter numbers, and payment status logs.
• Device Information: Device model, operating system, IP address, and unique identifiers for security and audit purposes.

5. How We Use Your Data

Your information is used strictly to operate and improve our platform:

• To create and manage your account and secure login sessions.
• To process transactions for airtime, mobile data, and utility payments.
• To send transaction confirmations, receipts, and account notices.
• To detect and prevent fraudulent transactions or security incidents.
• To comply with NDPR legal and regulatory mandates in Nigeria.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. Data is only shared with authorized financial infrastructure partners strictly to process payments, or when required by legal process or regulatory authorities in Nigeria.

7. Security

We implement industry-standard encryption, SSL transport security, and database access controls to protect your data against unauthorized access, alteration, or disclosure.

8. Your Rights Under NDPR

Under the Nigeria Data Protection Regulation (NDPR), you have the right to access, correct, or request deletion of your personal data. You can request account deletion by visiting our Delete Account Page or contacting support.